The Penrith Valley Chamber of Commerce (PVCC) provides membership and business services such as Seminars, Workshops, Training Courses, Networking events amongst other Specialised Services. Membership services and benefits will be supplied by us and our affiliates, including NSWBC.
The Penrith Valley Chamber of Commerce have adopted a uniform approach to collecting, using, disclosing and protecting personal information.
Scope
This Privacy Policy governs all personal information collected by and provided to us and must be adhered to by all persons who access, use, process, control or otherwise deal with personal information on our behalf. This policy applies to independent contractors and job applicants, as well as individuals who provide us with their personal information.
What Is Personal Information?
Personal information is any information that can be used to identify you. This includes any personal information or opinions about you, whether true or not, no matter how the information or opinions are recorded. The information may be collected from you directly or provided to us by another party.
Sensitive information is a special category of personal information and includes, but is not limited to, information about your health, race or ethnic origin, political or religious beliefs, membership of a trade union or association, or criminal record. Health information includes personal information collected from you in order to provide a health service. There are greater restrictions that apply to our collection, storage, use and disclosure of sensitive information under the Privacy Act.
Why Do We Collect Personal Information?
We collect personal information from you for the following purposes (Primary Purpose):
a) to lawfully carry out our functions and activities;
b) to deliver the products and services that you requested;
c) to provide you with further information about products and services you requested;
d) to personalise and customise your experiences with us;
e) to help us review, manage and enhance our services;
f) to develop insights used in reports or other content developed by us;
g) to communicate with you;
h) for administration purposes, including charging, billing and collecting debts;
i) to promote and market those of our other products and services which we consider may be of interest to you;
j) when considering making offers to job applicants and prospective employees or for employment purposes; and
k) to receive services from you or the organisation which employs you.
In addition to the Primary Purpose, we may use the personal information we collect and you consent to us using your personal information to:
a) provide you with news about any products and services;
b) send you marketing and promotional material that you may be interested in;
c) communicate with you, including by email, telephone and mail;
d) manage and enhance products or your experience on our Website and domains;
e) conduct surveys or promotions;
f) verify your identity;
g) investigate any complaints about, or made by you, or if we have reason to suspect you have breached any relevant terms and conditions; and
h) as required or permitted by any law.
Unless otherwise provided by law, we will not collect, hold, use or disclose sensitive information without your consent.
What Personal Information Do We Collect?
The nature and extent of personal information we collect varies depending on your particular interaction with us and the nature of our functions and activities.
Personal information that we commonly collect from you would include (but is not limited to):
a) your name, business name and position
b) your address, email address, telephone numbers, gender, your financial information including credit card and banking information, business references, details about your business, Australian Business Number;
c) nature of products or services being sought for the purposes of fulfilling your request/order.
We also collect information that is not personal information, such as data relating to your activity on our Website.
If you feel that the personal information that we are requesting at any point is not information that you wish to provide, please feel free to raise this with us.
Website And Google Analytics
Information we collect may include:
a) the Internet Protocol address and a component of the domain name used (e.g. .com or .net);
b) the type of browser and operating system you used;
c) the date and time you visited our Website;
d) the web pages or services you accessed at our Website;
e) the time spent on individual pages and our Website overall;
f) which files you downloaded; and g) information about your computer and Internet connections using cookies.
We use Google Analytics Demographics and Interest Reports to obtain a more detailed understanding of our Website users and their potential needs. We do not collect personal information by such methods; only aggregate data is used for planning purposes.
What Happens If You Choose Not To Provide Your Personal Information?
You are not obliged to give us your personal information. If you would like to access any of our services on an anonymous basis or using a pseudonym, we will take reasonable steps to comply with your request. However, we will require you to identify yourself if:
Please also be aware that your request to be anonymous or to use a pseudonym may affect our ability to provide you with the requested goods and/or services and the range of options available to you or the organisation as a member may be limited.
For example, we may not be able to provide the full range of member services or allow you or your organisation to participate in networking functions, seminars and events, or successfully deliver any products and services that you have purchased from our Website if you do not provide your personal information.
When Do We Disclose Your Personal Information?
For the purposes referred to above in this Privacy Policy, you acknowledge and agree that we may disclose personal information and you consent to us disclosing such personal information to:
a) third parties engaged by us to perform functions or provide products or services on our behalf such as mail outs, marketing or advertising;
b) third party contractors engaged to provide online credit card account processing and related services. When you pay your accounts online, a secure server is used. Stripe encrypts the information you send through our Website. For further information about and how they collect, use and disclose personal information, please use the link provided https://stripe.com/au. We make no warranty in respect of the strength or effectiveness of that encryption and we are not responsible or liable for events arising from unauthorised access of the information you provide;
c) credit agencies as required;
d) our professional advisors, including our accountants, auditors and lawyers;
e) persons authorised by you to receive information held by us; and
f) any persons as required or permitted by any law.
Do We Send Information Overseas?
If we send personal information to overseas recipients, we will take reasonable measures to protect your personal information such as ensuring all information is de-identified where appropriate before being transmitted. However, you acknowledge and agree that if we disclose personal information to overseas recipients, we are not obliged to take reasonable steps to ensure overseas recipients of your personal information comply with the Privacy Act and the APPs.
Complaints
If you have a complaint about how we collect, use, disclose, manage or protect your personal information, or otherwise consider there may be a breach of the Privacy Act or the APPs, please contact us in writing.
We treat all complaints seriously and intend to resolve your complaint within a reasonable timeframe, usually 14 days or otherwise as soon as practicable. However, in some complex cases, resolution may take longer.
Once the complaint has been received, we will try to resolve the matter in a number of ways:
1. Request for further information: We may request further information from you. You should be prepared to provide us with as much information as possible, including details of any relevant dates and documentation. This will enable us to investigate the complaint and determine an appropriate solution. All details provided will be kept confidential.
2. Discuss options: We will discuss options for resolution with you and if you have suggestions about how the matter might be resolved you should raise these with our Membership Services Manager.
3. Investigation: Where necessary, the complaint will be investigated. We will try to do so within a reasonable time frame. It may be necessary to contact others in order to proceed with the investigation. This may be necessary in order to progress your complaint.
4. Conduct of our employees: If your complaint involves the conduct of our employees, we will raise the matter with the employees concerned and seek their comment and input in the resolution of the complaint.
Contact
Please forward all correspondence in respect of this Privacy Policy to the Membership Services Manager who can be contacted by mail, telephone or email as follows:
Penrith Valley Chamber of Commerce
PO Box 6
PENRITH NSW 2753
P: 02 4722 6969
E: info@penrithchamber.org.au